This can be achieved by:
Reduction of variations in processes.
Measuring, analysis, improvement and control of processes.
But something new is happening.
Professional firms – law, finance, retail, liesure, public transport, consulting, even Buckingham Palace, are begining to build client relationships using the Six Sigma principles.
In the main, because Six Sigma is the language that clients are talking and they are attracted to professional firms that employ the program.